Privacy Policy
My Menopause Matters
Last updated: 9 November 2026
1. Introduction
My Menopause Matters respects your privacy and is committed to protecting the personal and health-related information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, complete questionnaires, contact us or participate in our educational programs.
We aim to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
2. Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and contact information.
Information provided through website enquiries.
Responses to quizzes, screening questionnaires and self-assessment tools.
Information relating to menopause symptoms, psychological wellbeing and personal health where voluntarily provided.
Course enrolment, account and transaction information.
Website usage information, cookies and technical data.
We only seek to collect information reasonably necessary for the services and activities we provide.
3. How We Collect Information
Information may be collected through:
Our Website – Squarespace
Our website is hosted on Squarespace, which provides website functionality and may process technical and usage information.
Online Forms and Questionnaires – Tally
We use Tally to deliver online forms, quizzes and screening questionnaires. Information entered into these forms may be processed and stored by Tally and made available to authorised My Menopause Matters personnel.
Online Programs – Kajabi
Our My Peri Matters program is delivered through Kajabi. Kajabi facilitates course enrolment, account access and payment processing through its integrated services.
Direct Communications
We may collect information when you contact us by email or through other communication channels.
4. Health and Sensitive Information
Some questionnaires and enquiries may involve sensitive personal or health-related information.
Where required by law, we will obtain appropriate consent before collecting sensitive information and will use it only for authorised purposes.
Participation in optional questionnaires is voluntary. Please avoid providing information that is not requested or necessary.
5. How We Use Your Information
We may use personal information to:
Respond to enquiries and requests for information.
Provide access to purchased educational programs.
Administer course enrolments and customer support.
Deliver questionnaires and provide relevant results or resources.
Improve our website, educational content and services.
Maintain appropriate business and administrative records.
Send marketing communications where permitted by law and consistent with your preferences.
Meet applicable legal and regulatory obligations.
We do not use identifiable health questionnaire responses for marketing profiling without an appropriate lawful basis and consent where required.
6. Third-Party Service Providers
We use third-party platforms to operate our website and educational services, including:
Squarespace: Website hosting and functionality.
Tally: Online forms and questionnaires.
Kajabi: Course hosting, enrolment and payments.
These providers may process information on our behalf in accordance with their applicable privacy policies, contractual arrangements and legal obligations.
Information may also be disclosed to professional advisers, regulators or other parties where required or authorised by law.
7. Overseas Processing and Storage
Some technology providers may process or store information outside Australia.
The countries involved and applicable safeguards depend on the providers and services used. We take reasonable steps, as required by applicable law, when arranging overseas processing or disclosure of personal information.
8. Data Security and Retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information is retained for as long as reasonably necessary for its intended purpose or as required by applicable law, and is then securely deleted or de-identified where appropriate.
No online transmission or storage system can be guaranteed completely secure.
9. Cookies and Website Analytics
Our website and its service providers may use cookies and similar technologies to support website functionality, understand visitor activity and improve user experience.
Where applicable, visitors can manage cookies through browser settings or available website consent controls.
10. Marketing Communications
Where permitted by law, we may send updates about our programs, resources and services.
You may unsubscribe from promotional emails using the unsubscribe link provided or by contacting us directly.
Unsubscribing from marketing does not prevent essential service-related communications.
11. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.
Requests will be considered in accordance with applicable privacy laws.
12. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe.
If you remain dissatisfied, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.
The current version will be available on our website.
14. Contact Us
My Menopause Matters
Website: www.mymenopausematters.com.au
Email: support@mymenopausematters.com
Legal business name: My Menopause Matters
ABN: 37 864 051 826